Beko has found that, because it's Bekomat condensate drains are so reliable, customers often neglect to undertake the simple servicing requirements. Indeed, the company says it has seen many examples of Bekomats functioning reliably after many years use without ever having been serviced. This is fine as long the drain continues to work – and the Bekomat is designed to operate for least one million cycles between services – but any investment needs to be properly looked after to get the best performance and value from it.
So here's the good news: Beko Technologies now offers 'Beko Service Direct', a service where Bekomat drains are returned to Beko for full overhaul, cleaning and testing, all for a fixed price. There is even the possibility of a loan drain to cover for the one returned for service.
For the fixed price, each Bekomat gets: a full clean and inspection; replacement of all wearing parts, including diaphragm, plunger and electrical cover seal; pressure and function test; final clean and polish; Beko service label with time and date of service; and express carriage back to the customer.
Beko recommends an annual service for every Bekomat, and has introduced fixed pricing under the scheme for standard services to all popular drains. The only extras to pay are for any further work needed outside the scope of the schedule.
The company says there are several aims for the service. The first is to save energy, since a poorly or non-functioning Bekomat could be working at reduced efficiency, and thus wasting compressed air. Regular servicing also helps to improve air quality, since a drain that isn't working properly because it hasn't been serviced for years may not be removing condensate as it should. This can be extremely costly in terms of equipment failure downstream, lost production, and so on. Regular servicing will also help the environment: by extending the life of existing Bekomat drains, less materials and energy are being used to make new ones.
